IFENOVA Privacy Policy

Last updated: August 2026

IFENOVA (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how IFENOVA collects, uses, stores and shares personal information when you visit our website, purchase products from our Shopify store, contact us, or otherwise interact with our services.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

IFENOVA is the business responsible for the personal information collected through our online store.

Business name: IFENOVA
Email: nnamdiifeoma334@gmail.com

For applicable UK data protection purposes, IFENOVA is the data controller for the personal information described in this Privacy Policy.

If you have questions about this Privacy Policy or how we handle your personal information, you can contact us using the email address above.

2. Information We Collect

Depending on how you interact with our store, we may collect the following information.

Information You Provide to Us

This may include:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number where provided
• Payment and transaction information
• Order details and purchase history
• Product information
• Information provided when contacting customer service
• Information provided when requesting a return, refund or cancellation
• Any other information you voluntarily provide to us

We do not normally receive or store your complete payment card details. Payments may be processed securely by third-party payment providers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Approximate location
• Pages and products viewed
• Referring website
• Date and time of visits
• Website activity and interactions
• Cookies and similar technologies

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Process payments
• Arrange delivery of products
• Provide order confirmations
• Provide shipping and tracking updates
• Communicate with you about your order
• Respond to customer enquiries
• Provide customer support
• Process returns, refunds and cancellations
• Investigate complaints
• Prevent fraud and unauthorised transactions
• Protect the security of our website
• Improve our products, website and services
• Understand how customers use our store
• Maintain business and transaction records
• Comply with legal, tax, accounting and regulatory obligations
• Resolve disputes
• Enforce our terms, policies and other agreements
• Send marketing communications where legally permitted and, where required, with your consent

4. Lawful Bases for Processing

Where required by applicable UK data protection law, we rely on one or more of the following lawful bases.

Contract

We may process your information when it is necessary to fulfil an order or provide a service you have requested.

Legal Obligation

We may process your information where necessary to comply with legal, tax, accounting, consumer protection or other legal requirements.

Legitimate Interests

We may process information where reasonably necessary for legitimate business purposes, such as:

• Operating and improving our store
• Providing customer service
• Preventing fraud
• Protecting our website and systems
• Managing business records
• Defending or establishing legal claims

We will only rely on legitimate interests where our interests are not overridden by your rights and freedoms.

Consent

Where consent is required by law, we will ask for your consent before processing your information for the relevant purpose.

You may withdraw consent at any time.

5. Shopify

Our online store is hosted and operated using Shopify.

Shopify may process personal information on our behalf in connection with operating our online store, checkout, payments, security, analytics and other Shopify services.

Your information may therefore be processed by Shopify and its service providers in accordance with applicable data protection requirements.

6. Payments

Payments may be processed through third-party payment providers.

We may provide the payment provider with information necessary to complete your transaction.

We do not normally have access to your complete payment card number or security code.

Payment providers may process your information according to their own privacy policies and applicable laws.

7. Dropshipping and Order Fulfilment

IFENOVA may use third-party suppliers, manufacturers, dropshipping companies, warehouses and fulfilment providers to process and deliver orders.

When necessary to fulfil your order, we may share relevant information such as:

• Your name
• Delivery address
• Email address
• Telephone number, where required
• Order number
• Product details
• Shipping information

We only share information reasonably necessary to process and fulfil your order, arrange delivery, handle returns or provide customer support.

Some suppliers or fulfilment providers may be located outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to protect your information.

8. Delivery and Courier Companies

We may share relevant information with courier, postal and logistics companies so that your order can be delivered.

This may include your:

• Name
• Delivery address
• Email address
• Telephone number, where necessary
• Order and tracking information

9. Customer Service

When you contact IFENOVA, we may keep records of your communication.

We may use this information to:

• Respond to your enquiry
• Provide customer support
• Investigate complaints
• Process returns or refunds
• Maintain appropriate business records
• Resolve disputes

10. Marketing

Where legally permitted, we may send you information about IFENOVA products, promotions, offers and news.

Where consent is required, we will obtain the appropriate consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us at:

nnamdiifeoma334@gmail.com

Unsubscribing from marketing communications does not prevent us from sending essential service communications, such as order confirmations, delivery updates, refund information or other information relating to your transaction.

11. Cookies and Similar Technologies

Our Shopify store uses cookies and similar technologies.

Some cookies are necessary for the operation, security and functionality of our website.

Other cookies may be used for purposes such as:

• Website analytics
• Remembering preferences
• Measuring website performance
• Understanding website usage
• Advertising and marketing

Where required by law, we will request consent before using non-essential cookies.

You may also manage cookies through your browser settings.

Disabling certain cookies may affect the functionality of parts of our website.

12. Analytics and Advertising

We may use Shopify and other third-party technology providers for analytics and advertising purposes.

These services may help us understand:

• How visitors use our website
• Which products are viewed
• How customers interact with our website
• How effective our advertising is
• How we can improve our store

Where required by applicable law, we will obtain consent before using non-essential tracking or advertising technologies.

13. Who We Share Personal Information With

Depending on the circumstances, we may share personal information with:

• Shopify
• Payment providers
• Product suppliers
• Manufacturers
• Dropshipping providers
• Fulfilment providers
• Warehouses
• Courier and delivery companies
• Website and technology providers
• Analytics providers
• Advertising providers
• Customer service providers
• Professional advisers
• Government authorities and regulators where legally required
• Law enforcement authorities where legally required
• Other service providers that help us operate our business

We do not sell your personal information simply for the purpose of selling it to third parties.

We only share personal information where reasonably necessary for the purposes described in this Privacy Policy, where you have provided consent, or where required or permitted by law.

14. International Transfers

Some of our suppliers, fulfilment providers, technology providers, payment providers or other service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to ensure that your information receives an appropriate level of protection.

15. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time depends on the type of information and why we need it.

For example, order and transaction information may be retained for accounting, tax, legal and regulatory purposes.

Customer service communications may be retained for as long as reasonably necessary to deal with enquiries, protect our business and resolve potential disputes.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

16. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Unauthorised disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

17. Your Data Protection Rights

Depending on your circumstances and applicable law, you may have rights including:

• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to request restriction of certain processing
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent
• The right to object to direct marketing

Some rights are subject to legal conditions and exceptions.

To exercise your rights, contact:

nnamdiifeoma334@gmail.com

We may need to verify your identity before completing certain requests.

18. Children's Information

Our store is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us so that we can investigate and take appropriate action.

19. Third-Party Websites

Our website may contain links to third-party websites, services, applications or social media platforms.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service you visit.

20. Data Breaches

If we become aware of a personal data breach, we will take appropriate steps to investigate, contain and address the breach.

Where applicable law requires notification to a regulator or affected individuals, we will make the required notifications within the applicable timeframe.

21. Automated Decision-Making and Profiling

Our store may use automated technologies provided by Shopify or other service providers for purposes such as analytics, fraud prevention, advertising or personalisation.

Where applicable law gives you rights relating to solely automated decision-making or profiling, we will provide the information and rights required by law.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business
• Our services
• Our technology
• Our suppliers or service providers
• Applicable laws and regulations

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

23. Complaints

If you have concerns about how IFENOVA handles your personal information, please contact us first:

nnamdiifeoma334@gmail.com

We will try to resolve your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

24. Contact Us

If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how we use your personal information, please contact:

IFENOVA
Email: nnamdiifeoma334@gmail.com

We aim to respond to privacy enquiries within the timeframe required by applicable data protection law.

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Important: This Privacy Policy explains how IFENOVA handles personal information. It does not replace your separate Return & Refund Policy, Shipping Policy, Terms of Service, Cookie information or other legal requirements that may apply to your Shopify store.